CHAPTER 8 – Retail (At-Home Care)

Welcome to your CHAPTER 8 - Retail (At-Home Care)

1. Engage in role-play exercises with a colleague/friend where you practice recommending products to clients using the P.R.I.D.E. System. You can take on the roles of both therapist and client to get a feel for how these conversations might go.

2. Pick a few products from the product list (e.g., massage balls, essential oils) and research them thoroughly. This could include learning about their ingredients, benefits, and how to use them effectively.

3. Evaluate the therapist’s mindset and comfort level with retail recommendations.

Do you believe recommending at-home care is an essential part of client wellness?

Do you feel comfortable suggesting products to your clients?

Do you regularly practice presenting products using a system (like P.R.I.D.E.)?

Do you understand the benefits and usage of each product you recommend?

3. Create flashcards with the name of a product on one side and its key features/benefits on the other. Shuffle the cards and take turns explaining the benefits as if recommending to a client.

4. Write about your current feelings toward retail recommendations.

Do you feel hesitant or confident?

What fears or concerns do you have?

How can shifting your mindset from “selling” to “helping” improve your approach?

5. Collaboratively create a list of the top 10 most recommended retail items.

Why are these products effective?

How can you demonstrate or explain their benefits to clients?

6. Choose a product you are passionate about and write a P.R.I.D.E.-based script for recommending it.

7. Share a story where recommending a product went really well.

What made the recommendation successful?

How did the client respond?

What did you learn from that experience?

8. List three ways that making retail recommendations can benefit the client’s well-being