CHAPTER 6 – Rapport – Maciek Lyko

Welcome to your CHAPTER 6 - Rapport

1. Create your own 30-second commercial introducing yourself as a massage therapist.

2. Practice your handshake with friends or colleagues.

3. Imagine that you are a male therapist and a client turns you down at the first instance when she found out that it’s a male. Write down how you would handle such a situation.

4. Practice a quick 2-minute grounding routine before meeting clients.

Steps:

Breathe deeply for a minute.
Visualize yourself welcoming the client with confidence and calmness.
Repeat a positive affirmation like, "I am prepared to give my best today."

5. Write down five genuine compliments you can give to clients upon meeting them.

6. Share a time when building rapport with a client was challenging. How did you handle it?

7. Reflect on how you feel after each client interaction.

Were you able to maintain positive energy?

Did you feel drained or uplifted?

What could you do differently next time?

8. Practice smiling naturally in front of a mirror for 5 minutes a day. Try different smiles and assess which feels most genuine and approachable.